Refund policy

Return & Refund Policy

Effective Date: January 12th, 2025

Thank you for shopping with us! We take great pride in providing quality products, and we want you to be completely satisfied with your purchase. Please review our return and refund policy below to understand our terms.

General Return & Refund Policy

We accept returns and offer refunds for non-customized or non-personalized items within 14 days of receipt, provided that the items are unused, in their original condition, and in the original packaging. All returns must be authorized by us before being sent back.

Please note: Customized or personalized items cannot be returned or refunded unless they are received defective or damaged (not due to shipping-related issues). We encourage you to double-check the details of any customized orders before confirming your purchase to avoid any errors.

Customized/Personalized Items

As customized or personalized items are made specifically for you, we cannot accept returns or offer refunds unless:

The item is defective, damaged, or has a manufacturing flaw.
The defect is not caused by an external source such as shipping damage.

If you receive a customized item that is defective or damaged, please follow the instructions below to request a return or refund:

How to Report a Defective or Damaged Item

If your customized or personalized item is defective or damaged, we require the following steps to process a return or refund:

Contact Us: Please contact us within 14 days of receiving the item.
- Email: info@damonlanecreations.com
- Subject Line: “Return/Refund Request - [Your Order Number]”
Document the Issue: Provide clear photos of the defect or damage to help us assess the issue. The photos should clearly show the damage or defect (including close-up and overall shots).
Provide a Description: In your message, include a brief description of the issue with the item, and any other relevant information.

Once we review your request, we will determine if the item qualifies for a return or refund. If approved, we will guide you through the return process and issue a refund or replacement as applicable.

Shipping for Returns

For non-customized items, you are responsible for the return shipping fees unless the item was received defective or damaged. If you are returning a defective or damaged item, we will provide a prepaid return shipping label or reimburse the cost of return shipping, depending on the situation.

Please use a trackable shipping service or purchase shipping insurance for any returns, as we cannot guarantee that we will receive your returned item without tracking.

Refund Process

Once your return is processed, refunds will be issued to the original payment method. Please note that it may take 5–10 business days for your refund to appear on your statement, depending on your payment provider.

Exchanges

We currently do not offer exchanges. If you need a different item, please follow our return process for a refund and place a new order.

Late or Missing Refunds

If you haven’t received your refund yet, please first check with your bank or credit card provider, as there may be a delay in posting to your account. If you’ve done this and still have not received your refund, please contact us at [Your Contact Email].

Changes to Our Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns regarding our return and refund policy, please reach out to us:

Damon Lane Creations
Email: info@damonlanecreations.com
Phone: (414) 301-2355
Website: https://damon-lane-creations.myshopify.com/